BOOKING, CANCELLATION & REFUND POLICY

I want training to be flexible enough to fit into your life while making sure scheduled appointment times are respected. The following policies help me maintain a consistent schedule and provide the best experience for everyone.

BOOKING

All sessions must be booked in advance through the online booking system.

Your appointment time is reserved specifically for you. Please arrive ready to train at your scheduled start time.

For recurring clients, your regular appointment time will be reserved for you according to your training package or membership.

CANCELLATIONS & RESCHEDULING

Please provide at least 24 hours' notice if you need to cancel or reschedule a session.

24+ hours' notice

Sessions cancelled or rescheduled with at least 24 hours' notice can be moved to another available time at no additional cost.

Less than 24 hours' notice

I understand that things come up.

If you need to cancel with less than 24 hours' notice, you may reschedule the session within the same calendar week without losing the session or being charged a cancellation fee, provided an appropriate appointment time is available.

For example, if you cancel a Tuesday session on Tuesday morning, you can move that session to another available time before the end of that Sunday.

If you are unable to reschedule within the same calendar week, the session will be treated as a late cancellation and will be forfeited.

No-shows

A session missed without notice is considered a no-show and will be forfeited.

For pay-per-session clients, the full session fee will apply.

For clients using a package or monthly plan, the session will be deducted from the available sessions.

Late arrival

Your session begins and ends at the scheduled time. If you arrive late, the session will generally not be extended to make up for lost time.

If you are more than 15 minutes late without contacting me, the session may be treated as a no-show and forfeited.

If you know you're going to be late, please let me know as soon as possible.

ILLNESS & EMERGENCIES

If you are sick, please don't come to the gym just to avoid losing a session.

Contact me as soon as possible. When reasonably possible, I will work with you to reschedule the session within the same calendar week.

Genuine emergencies will be handled on a case-by-case basis.

REFUNDS

Individual sessions

Payments for completed sessions are non-refundable.

Session packages

Session packages are purchased for a specific number of training sessions and are generally non-refundable once training has begun, subject to any cancellation or refund rights required by applicable law.

Unused sessions may be eligible for a refund in circumstances required by law or at my discretion in exceptional circumstances.

Monthly training plans

Monthly training plans provide a reserved training schedule and are billed according to the terms of the plan.

If you need to stop training, please contact me before your next billing period. Any cancellation, refund, or adjustment will be handled according to the terms of your agreement and applicable consumer-protection law.

Promotional offers

Promotional packages and introductory offers may have additional terms, including expiration dates, session limits, or eligibility requirements. Those terms will be provided at the time of purchase.

TRAINER CANCELLATIONS

If I need to cancel a session, I will provide as much notice as reasonably possible and work with you to find another suitable appointment time.

You will never lose a session because of a cancellation made by me.

POLICY ACCEPTANCE

By booking a training session or purchasing a training package, you acknowledge that you have read and agree to these booking, cancellation, and refund policies.

These policies are intended to create a predictable and fair experience for both of us while allowing some flexibility when life inevitably gets in the way.